SerialEM Support - Form for Requesting Quote

There are four different annual support levels available:

Basic SerialEM Bug Support

If you encounter a problem in SerialEM that appears to derive from a software bug, we will work with you to collect information that identifies the source of the problem. A solution will be provided, but possibly not until the next period of intensive development activity or the next major release of the program.

Priority SerialEM Bug Support

If you encounter a problem in SerialEM that appears to derive from a software bug, we will work with you to collect information that identifies the source of the problem and provide a solution as rapidly as is feasible, including a version where the bug is fixed.

Priority SerialEM Software Support

If you encounter a problem in setting up or running SerialEM, we will examine your configuration files and work with you to collect information about the problem and resolve it. This support covers bugs and configuration and calibration issues.

SerialEM Application Support

In addition to support for issues arising from bugs and configuration or calibration issues, we will advise on how to get the most out of SerialEM for your applications. This includes up to 2 hours of remote consultation per year with you and/or your user group.

Note: The Software and Application support levels do not include having one of us calibrate of the program. If you have initial problems getting program components to communicate, or get stuck on a particular calibration, we will help you get through the difficulty, including by connecting remotely if that is possible. Complete setup of the program is offered as a separate service by Guenter Resch.


Fill out this form to request a quote that you can use to arrange for a payment by check, credit card or wire to the University of Colorado. If your institution needs to issue a purchase order, have them send it to the address on the quote, or if the purchasing agent needs an invoice, have them request one, and we will send an official invoice with whatever additional information is needed. The quote is not prepared automatically, so it may take a day or longer to arrive.

U.S. government entities have a slightly lower rate than the non-profit rate; the quote will have the current federal rate.

The required fields * must be filled in. The Department/Laboratory field is useful to know; fill in as much of the rest as you want to appear on your quote. Please fill in a State or Country as appropriate.

*Support Level:
$275 - Basic SerialEM Bug Support, non-profit
$550 - Priority SerialEM Bug Support, non-profit
$1100 - Priority SerialEM Software Support, non-profit
$2200 - SerialEM Application Support, non-profit

$550 - Basic SerialEM Bug Support, commercial
$1100 - Priority SerialEM Bug Support, commercial
$2200 - Priority SerialEM Software Support, commercial
$4400 - SerialEM Application Support, commercial

*Name:

*Institution:

Department/Laboratory:

Address Line 1:

Address Line 2:

*City:

State:

Postal Code:

Country:

*Email Address:


Refund Policy

You may request a refund for the amount paid, pro-rated by the number of months remaining in the one-year term (rounded down). Send an email with this request to .

Privacy Policy

Your name, email address, institution, and location will be collected and stored so that we can verify your support level when you request assistance, identify what microscope(s) are being used, and contact you about support renewal or other issues. We will not share this information with anyone else.