SerialEM Support - Form for Requesting Invoice

There are four different annual support levels available:

Basic SerialEM Bug Support

If you encounter a problem in SerialEM that appears to derive from a software bug, we will work with you to collect information that identifies the source of the problem. A solution will be provided, but possibly not until the next period of intensive development activity or the next major release of the program.

Priority SerialEM Bug Support

If you encounter a problem in SerialEM that appears to derive from a software bug, we will work with you to collect information that identifies the source of the problem and provide a solution as rapidly as is feasible, including a version where the bug is fixed.

Priority SerialEM Software Support

If you encounter a problem in setting up or running SerialEM, we will examine your configuration files and work with you to collect information about the problem and resolve it. This support covers bugs and configuration and calibration issues.

SerialEM Application Support

In addition to support for issues arising from bugs and configuration or calibration issues, we will advise on how to get the most out of SerialEM for your applications. This includes up to 2 hours of remote consultation per year with you and/or your user group.


Fill out this form to request an invoice that you can use to arrange for a payment by check to the University of Colorado. If your institution needs to issue a purchase order, have them send it to the address on the invoice, and we will send a new invoice with whatever additional information is needed (e.g., university W-9 form). The invoice is not prepared automatically, so it may take a day or longer to arrive.

The required fields * must be filled in. The Department/Laboratory field is useful to know; fill in as much of the rest as you want to appear on your invoice. Please fill in a State or Country as appropriate.

*Support Level:
$275 - Basic SerialEM Bug Support, non-profit
$550 - Priority SerialEM Bug Support, non-profit
$1100 - Priority SerialEM Software Support, non-profit
$2200 - SerialEM Application Support, non-profit

$550 - Basic SerialEM Bug Support, commercial
$1100 - Priority SerialEM Bug Support, commercial
$2200 - Priority SerialEM Software Support, commercial
$4400 - SerialEM Application Support, commercial

*Name:

*Institution:

Department/Laboratory:

Address Line 1:

Address Line 2:

*City:

State:

Postal Code:

Country:

*Email Address:


Refund Policy

You may request a refund for the amount paid, pro-rated by the number of months remaining in the one-year term (rounded down). Send an email with this request to .

Privacy Policy

Your name, email address, institution, and location will be collected and stored so that we can verify your support level when you request assistance, identify what microscope(s) are being used, and contact you about support renewal or other issues. We will not share this information with anyone else.